FAQ

We have shuttle service which is on call from the Viscount station at the airport. To avail the best service, please give us a call once you pick your luggage up and give us a heads up that you are heading towards the pickup spot (viscount station).

Driver must provide a valid driver’s license, a major credit card under their name issued by the bank along with another piece of government-issued photo ID and must meet the minimum age requirement.

Driver must provide a valid driver’s license, a major credit card under their name issued by the bank along with a passport and meet the minimum age requirement. A return ticket must be presented in order to be eligible for maximum mileage.

The minimum age to rent a vehicle is 23 years. An underage fee applies for drivers aged 23–24.

A credit card is used as security for damages and incidental charges. A minimum deposit of $500 is required for Canada and U.S. renters. Underage, international drivers, or G2 holders require a $1000 deposit. Debit Visa, prepaid cards, and cash deposits are not accepted.

Rental payments can be made via credit card, debit card, Visa debit, or cash. Rental charges are taken upfront.

Deposits are released automatically by your bank. Typically this takes 3–7 business days but may take up to 30–45 days for international cards depending on your bank.

Yes. Additional drivers must meet age and license requirements and be covered under the same insurance. A $5/day fee applies per additional driver.

Roadside assistance is available for $3.99/day and includes towing (non-accident), flat tire service, and lock-out assistance.