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Vehicle Rental Terms & Conditions

Please read the Zoom Rent-A-Car terms and conditions in full before making your car rental reservations. If you have any questions, please call our office now to speak to one of our sales representatives.

Address

Toronto Head Office
5835 Dixie Rd Unit #3
Mississauga ON
L4W 4V7

Toll-Free: 1-888-317-9666
Phone: 905-670-7368

Hours of Operation

Monday - Friday 8:00am - 9:00pm

Saturday and Sunday 9:00am - 6:00pm

Zoom is an OFFSITE Rental Company located in the Plaza of Best Western Toronto Airport Hotel. Please call for free shuttle 905-670-7368 or 1-888-317-9666.

From T1: Take escalators to door C to level 2, Take the Link train to Viscount Station. Take the elevators from the platform to the ground level.

From T3: Take the elevator at door D to level 3. Take the link train to Viscount Station and proceed to the ground level. There is a Courtesy phone inside Viscount Station.

Driver Licenses and Requirements

Any valid North American and International licenses are accepted. All non residents of Canada must carry a valid passport.

Security Deposit

We accept all the major credit cards for security deposit (VISA, Master Card, AMEX, Diners). We do not accept visa debits cards, cash or checks as a deposit. A minimum deposit of $500 plus rental amount is required at the time of pick up. All Luxury car rentals requires a minimum of $5000.00 deposit on a major credit card also specialty vehicles like 12 passengers require $1500 security deposit.

Payment Methods

Zoom Rent-A-Car accepts the following methods of payment:

Debit Card, VISA, Master Card, AMEX, Cash, and Dinners Clubbut we do not accept check as a payment method.

Pick-Ups and Drop-Offs

We provide a free shuttle service to and from the International Airport and any Hotels within the vicinity of the Airport. A Free Shuttle service is only available within the business hours. We have a 24 hours key drop off at the Best Western Plus Toronto Airport Hotel, and the shuttle can also be arranged with the hotel at a service charge of $10 to $20 to you. After hours shuttle service from the hotel is only available to the Airport.

Mileage Restrictions & Geographic Restrictions

The maximum kilometers allowed per contract or per reservation are 3000 kms, 3000 kilometers are allowed as long as the vehicle remains within Ontario. If the vehicle travels outside of Ontario, kilometers are 200kmdaily, 1400km/weekly, 4000km/monthly. Local renter’s mileage is restricted to 200kmdaily, 1400km/Weekly & 4000kmmonthly. Luxury cars are allowed 100 kms per day and 12 passenger vans are 150 kmsper day. The additional mileage will be charged depending on the vehicle size.

Fuel Policy

Vehicle must be returned at the same level of fuel as rented to avoid a service charge of $25 plus cost of fuel.

Out of Province travel or crossing border to USA

Destination must be mentioned at the time of the rental. An additional charge of $5 daily will apply for out of province and $10 daily for USA travel. Non authorized travel out of province or to USA will be fined.

Zoom Rent A Car Reservations Commitments & Terms

Vehicle will be held for you for 2 hrs beyond your reservation time. If you are late by more than four hours we cannot guarantee you a car. If you reserve a car to be picked up at the closing time, the grace period will be 30 minutes after closing time. After hours pickup past the grace period time will cost $60 in addition to the rate. Prior arrangements can be made for after hours pick up (maximum 2 hours) at an additional charge of $60. Please contact the office for details.

Cancellation Policy

All Cancellations for non specialty vehicles must be submitted 72hrs prior to pick up time to avoid a cancelation charge; otherwise you will be charged one day rental charge at our regular rates.

Any cancelations on confirmed reservations for specialty or Luxury vehicles are subject to a full rental charge as per the reservation. This applies for the following vehicles: minivans, 12 passenger vans, SUVs, luxury vehicles, convertibles and moving trucks.

Early Returns Policy

Early returns may be subject to a full charge as per reservation.

Rental Extension / Late Return Policy

All the rental agreement extensions have to be done over the phone or via email 48 hours prior to the return time. Combining online promotions to rent for long term is not permitted. Once already in rental agreement, the online reservations for extensions will not be honored.

LDW or CDW insurance Policy

Proof of insurance coverage is mandatory In order to decline our LDW packages and insurance proof must be presented at the rental counter at the time of pickup.

Credit cards insurance coverage do not have any 3rd party liability coverage and a mandatory charge will be applicable. You may read your certificate of insurance online to confirm the coverage.

The only coverage applicable for international drivers, underage drivers and G2 drivers will be: LDW $25.99/day ($2000 deductible)

Non Specialty vehicles CDW Packages Summary: Compact, Intermediate, Mid-size, Full-size, SUV & Mini-Vans

Low Cost (LDW) Save Money & Still Protect $ 2000 Deductible: $16.99/Day+ Taxes

Reduced Responsibility (LDW) $1000 Deductible: $21.99/day+ taxes

Drivers Choice Minimal Responsibility $500 Deductible: $25.99/day+ taxes

3rd party coverage: $8.99/day+ taxes. This Charge is applied when your Gold or Platinum Cards are used for LDW Coverage for Rental Vehicles and you Do not have your own Car insurance providing Full coverage for Rental Vehicles (Non Owned Auto Rental Coverage)

Specialty Vehicles LDW

Mustang $29.99/day ($2000 deductible)

12 Passengers $25.99/day ($1500 deductible)

Luxury Vehicles $50/day for $7500 deductible or $75/day for $5000 deductible

Other Charges and fees for Services Offered

Underage $15/day

G.P.S $9.99/day

Baby Seat $9.99/day

Pick Up and Drop Off Service Special Services Cost

Local Pick-up Service fee(10km Radius) -- $15.00
Zoom Rent A Car Provides Lowest Car Rental Rates online, we service Toronto Airport Renters and in the past we only offer pick up service to Airport Customers. Now we offer this service to local customers at a cost, at least they can take advantage of our extended hour’s services every day not only the Airport customer.

Local Pick-up & Drop Bundle(10KM Radius) -- $25.00
Zoom Rent A Car Provides Lowest Car Rental Rates online, we service Toronto Airport Renters and in the past we only offer pick up service to Airport Customers. Now we offer this service to local customers at a cost, at least they can take advantage of our extended hour’s services every day not only the Airport customer.

Age Requirements

Minimum Age: 23

Age 23 to 25 - $15 Surcharge applies.

Age 21+ for Moving Trucks

Age 23+ for regular cars/minivans/SUVs

Age 25+ for Luxury Vehicles and 12 passenger vans

Additional Drivers

2 additional drivers permitted at an additional charge of $5.00 per daily (per additional driver)

Driving Area

Canada & USA (some surcharges/restrictions apply)

Truck shifts

Moving trucks may be requested for 24hr shifts during the weekdays. 6 hr shifts apply on weekends and at the end of the month.
Moving Truck Km

50km free per shift are included in all moving trucks rentals Mon-Fri.
25km free per shift are included in all moving trucks rentals Sat-Sun.

Disclaimer: Zoom Rent-A-Car may change or modify any or all terms and conditions at any given time without notice.